Help
Use Convurter with the right expectations.
Start here when a file is sensitive, a conversion fails, OCR output looks wrong, compression does not shrink a PDF, or you need to know whether a tool runs locally or through a temporary job.
Troubleshooting
Help topics
Trust and runtime Convurter runtime modes explained Understand browser-local tools, static tools, server lookups, and temporary upload-backed jobs on Convurter. Limits Current limits by tool family Review practical Convurter limits for browser-local tools, temporary server jobs, OCR, Office conversion, image tools, archives, and network lookups. Troubleshooting Why Convurter uploads fail Troubleshoot failed uploads, rejected files, encrypted PDFs, unsupported formats, timeouts, and expired temporary jobs. OCR limits Why OCR results can be wrong Learn why OCR may misread scans, photos, rotated pages, low-contrast text, handwriting, languages, and mixed digital/scanned PDFs. PDF compression Why PDF compression may not shrink a file Understand why Compress PDF may not reduce every file and when to inspect image density, streams, page count, and metadata first. Temporary files Delete and expiry for temporary jobs How temporary upload-backed Convurter jobs expire, how delete actions work, and what is not stored as permanent file storage. Formats Supported and unsupported formats Review how Convurter handles supported file formats, lookalike extensions, browser decoding, temporary jobs, and unsupported variants. Safety Sensitive files and when not to use a web tool Practical guidance for deciding when a browser-local or upload-backed web tool is appropriate for sensitive files. Data troubleshooting CSV import troubleshooting Troubleshoot CSV import failures caused by delimiters, BOM markers, ragged rows, duplicate headers, missing values, and bad spreadsheet handoffs. Office conversion Office layout shifted after PDF conversion Understand why DOCX, XLSX, or PPTX layout can shift after PDF conversion and how to preflight fonts, pages, sheets, slides, tables, and media. Image privacy Image metadata privacy Review image metadata, GPS-like privacy signals, dimensions, file format, orientation, and metadata cleanup limits before publishing images. Website triage Security headers triage Use public HTTP status, redirect, header, SSL, and DNS checks to triage website launch issues without claiming security certification. Email DNS Email authentication triage Check MX, SPF, DMARC, and DNS signals together when troubleshooting public email authentication records. HEIC conversion HEIC unsupported variants Understand why HEIC or HEIF conversion can fail because of codecs, brands, color profiles, orientation, dimensions, and worker limits. PDF access Password-protected PDFs Understand why password-protected PDFs are rejected, how to inspect encryption signals, and why Convurter does not bypass PDF passwords. Expired jobs Temporary job expired before download What to do when a temporary server-job output expires, is deleted, or no longer has a downloadable artifact. Local limits Browser memory limits Understand why browser-local tools can fail on huge images, archives, PDFs, XLSX files, and data payloads even when the format is valid. PDF to Word Why PDF to Word conversion breaks Understand why PDF to Word works best on digital PDFs and why scans, tables, columns, fonts, forms, and images can cause layout problems.
Runtime directories
Browse tools by how they run
No-upload tools Browser-local tools Browse Convurter tools that run in your browser without uploading files for conversion, inspection, cleanup, or formatting. Temporary jobs Temporary server-job tools Browse Convurter tools that use temporary upload-backed jobs for PDF, Office, OCR, HEIC, image extraction, and HTML-to-PDF conversion. Spreadsheet-ready Data and spreadsheet prep tools Browser-local CSV, JSON, XLSX, validation, profiling, cleanup, and export tools for spreadsheet-ready handoffs. Document handoff Documents and handoff tools Review DOCX, ODT, Office, PDF, comments, links, styles, images, and conversion risks before document handoff. Inspect first Privacy and file inspection tools Inspect file identity, metadata, checksums, archives, PDFs, images, and document risks before opening or sharing files. Public-record triage Email Auth Inspector and Security Triage Check MX, SPF, DMARC, DNS, redirects, headers, SSL, and public website lookup signals before deeper provider-specific review. Image workflow product Marketplace image compliance and publishing prep Prepare images for marketplace uploads, web publishing, social crops, metadata privacy, HEIC conversion, compression, and PDF packet output. Workflow product Portal Preflight Review PDFs, images, archives, CSV files, and Office documents before uploading them to file-size-limited portals or handoff systems. Research handoff Citation and research tools Browser-local citation drafts, bibliography cleanup, BibTeX/RIS/CSL conversion, missing-field checks, and duplicate-reference review. Product feed workflow Feed Prep Workbench Browser-local product CSV validation, feed readiness checks, header cleanup, image-field review, column profiling, and spreadsheet export before ecommerce imports. Translation QA handoff Localization handoff tools Browser-local XLIFF placeholder checks, XML formatting, text diffing, word counts, and file inspection for translation handoff review. PDF preflight PDF inspection tools Inspect PDF structure, metadata, text layers, scans, page boxes, print readiness, attachments, JavaScript, links, forms, and redaction risk. Quality-gated workflow Scan Rescue and OCR Readiness Route scanned PDFs, screenshots, and image text through text-layer checks, scan-quality review, OCR readiness, PDF OCR, and image-to-text workflows.